Resilience in supply chains

What began as a health scare in a single province in China has morphed into a global pandemic that has now spread to almost every country in the world, putting much of the global population in partial or total lockdown. Border restrictions and lockdown measures are causing massive negative short-term impact on consumer spending and investment and disruptions to international trade and global supply chains.

The long-term impact remains uncertain.

Isolation measures implemented globally to contain the outbreak have affected economic activity, with a sharp deterioration in business and consumer confidence. With businesses closing and workers not working, there is a significant reduction in discretionary spending and investment.

Covid-19 has now unleashed a global supply chain crisis across a huge number of organisations, stemming from a lack of understanding and flexibility of the multiple layers of their global supply chains and a lack of diversification in their sourcing strategies.

Procurement functions are under incredible pressure to navigate this supply disruption while maintaining cashflow. Buyers are being urged to cut costs by adopting short-term strategies and sometimes cancelling orders or lengthening payment terms.

Order cancellations will, however, translate into job losses and potential poverty to millions of low-income workers and their families.

For example, the Bangladesh Garment Manufacturers and Exporters Association reported (BGMEA, 14 April) 1,140 garment factories in Bangladesh receiving cancellations on 978 million units, worth over $3 billion, affecting 2.26 million workers.

Businesses and buyers must think about the longer-term impacts of the decisions they are making now in wider terms than their financial risk. Societal, humanitarian and sustainability risks should all factor.

Key steps to strengthening resilience within your supply chain

 STEP 1: Supply chain mapping STEP 2: Segment and prioritise STEP 3: Support STEP 4: Leverage relationships

Case studies 


As fashion retailers across the globe are cancelling or delaying orders, H&M informed suppliers that the business will pay suppliers for the orders they have already fulfilled or started. H&M confirmed it would pay suppliers under the original terms agreed, without seeking additional discounts.


Temporarily scrapped its 14-day payment terms and pays small suppliers as soon as an invoice is received. The business also re-classified small suppliers as those with a turnover of under £1m (previously £100,000), meaning an extra 1,000 businesses benefit from the new payment terms. 3,000 small suppliers, including 1,750 farmers, will benefit.


Offered 500 million euros of cash flow relief through early payment to small and medium-sized suppliers and extended credit lines for small-scale retail customers. The business will also protect the pay of employees and contractors for a period of up to three months.

Questions to ask your supplier

Operations and supply

Have you suspended operations due to the pandemic?  If so, what proportion? Which sites or facilities?   
Are you experiencing disruption in your own supply chain? e.g. shortages in materials or component parts 
What are the levels of your current stock holding? Do you have shortages of products or services? 
Have your lead times increased? 
Are you experiencing any transport or shipping issues?  e.g. border closures or controls, haulage availability 

Workers: skills and capacity 

How has the pandemic affected your workforce capacity? For example: % vulnerable (and away from work)% sick (with Covid-19 symptoms)  
Have you been able to organise for “social distancing” within your workspaces? 
How have you trained employees to work safely during the pandemic? 
What proportion of your workforce is on zero or minimum-hour contracts?  How are you supporting them?  

Financial impact 

Do you expect financial difficulties as a result of the pandemic? 
Are you eligible for any local government assistance programmes?  If so, will you take up any? Which and when? 
What proportion of your income or profit does our business represent for you? 
Is there anything we can do temporarily to relieve any financial difficulties? e.g. payment terms 
Are there any other financial impacts we could assist to mitigate? 
What else can we do to support you and your workers?  (Short-term or mid-term)